U.S. Student Knowledge Gaps in the Interpersonal Skills Competency

Main Article Content

Diane Howard Joanne Howard Leodis Scott

Abstract

A national survey was conducted to determine the current state of senior executive perceptions of recent entrant managers within corporate headquarters, hospital systems, and freestanding hospitals.  The survey was constructed based on leadership interpersonal competencies and competency-based career development programs.  The goal of the study was to determine the perceptions that senior executives have about the interpersonal skills of recent entrants.  A total of 676 respondents returned the survey, representing 31 percent of the mailing sample.  In a follow-up study to 368 matriculating graduate students to determine their knowledge gaps in the transformation, execution, and people domains of the NCHL competency model, it was determined that the “people competency” received minimal attention in comparison to competencies in the transformation and execution domains.  Graduate students did not recognize that their interpersonal skills needed enhancement.  The conclusion is that impressing upon students that interpersonal skills are important to their long-term career success requires reinforcement at the graduate school level.

Article Details

How to Cite
HOWARD, Diane; HOWARD, Joanne; SCOTT, Leodis. U.S. Student Knowledge Gaps in the Interpersonal Skills Competency. Medical Research Archives, [S.l.], v. 7, n. 9, oct. 2019. ISSN 2375-1924. Available at: <https://journals.ke-i.org/index.php/mra/article/view/1971>. Date accessed: 14 nov. 2019. doi: https://doi.org/10.18103/mra.v7i9.1971.
Section
Research Articles

References

Bureau of Labor Statistics. 2017. Occupational Outlook Handbook. https://www.bls.gov/ooh/management/medical-and-health-services-managers.htm. Accessed March 27, 2019.

Broom, K, Gentry D. The past, present and future: Our journey through competency-based education. J of Hlth Admin Educ, 2018; 2:123 – 132.

Calhoun, JG, Dollett, L, Sinioris, ME, et al. Development of an interprofessional competency model for healthcare leadership. J Healthc Manag. 2008;53:6:375-89.

Howard, D. How health management leaders evaluate the interpersonal skills of U.S. business and health management-trained professionals. Medical Research Archives. 2015;1:615-629.

Howard, D., Silverstein, D. The interpersonal skills of recent entrants to the field of healthcare management: Final report. Chicago: American College of Healthcare Executives (ACHE). https://www.ache.org/-/media/ache/learning-center/research/interpersonalskillsofrecententrantsv3122511.pdf. Published December 2011. Accessed August 24, 2019.

Standish, M. Competency models in graduate healthcare management education: Analysis of current practices for getting to best practices. J of Hlth Admin Educ, (2018):2: 269-280.

Most read articles by the same author(s)

Obs.: This plugin requires at least one statistics/report plugin to be enabled. If your statistics plugins provide more than one metric then please also select a main metric on the admin's site settings page and/or on the journal manager's settings pages.